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Resource Centre/Knowledge Base

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Frequently Asked Questions

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Popular Articles

Discover the best of EkiKart with our Featured Articles category!

How EkiKart supports users
Get help from EkiKart Support   In the fast-paced digital landscape, businesses thrive on seamless customer support. A central component of this support structure is the help center—an invaluable resource that goes beyond mere assistance. EkiKart support is a help center focused on enhancing ... Read More
Setting up your EkiKart POS system
Congratulations on your new EkiKart POS system! Setting it up is a straightforward process, and we're here to guide you through each step to ensure a seamless start to your POS journey. 1. Unboxing and Powering Up: When you receive your EkiKart POS system, the first step is to open the package an... Read More
EkiKart POS plans and how they suit your business needs
Choosing the right POS plan for your business    Selecting the right point-of-sale (POS) system is crucial for any business, as it can significantly impact efficiency, customer satisfaction, and overall success. EkiKart offers a range of plans tailored to different business needs, each with i... Read More
Empowering your business with EkiKart POS
In an ever-evolving business landscape, success depends on the efficiency of your operations. A crucial instrument that has the potential to revolutionize business operations and drive success is the EkiKart POS system. EkiKart POS is a comprehensive software solution designed to simplify the sal... Read More
Understanding EkiKart Point of Sale System: A Guide to Transaction Processing
Introduction  In the fast-paced world of retail, the efficiency and accuracy of financial transactions are crucial for both businesses and customers. EkiKart, a cutting-edge Point of Sale (POS) system, provides a seamless experience for managing transactions. However, users may encounter concerns... Read More
Frequently Asked Questions
Unlocking Answers, One Question at a Time
What hardware and software components are included with my POS system?

The hardware will depend on the type of Plan that you will be getting. We have a variety of plans that you can select from, depending on what your business needs. As for the software, we have the EkiKart App and EkiKart Web that you can use to manage your business online.   Read More

What can I customize on my POS system’s user interface?

If you would like to add features such as a kitchen printer option if you are a restaurant owner, you will be able to add that feature. If you wanted to change the display settings, you would be unable to do so as the feature to change the display user interface is currently in the works.  Read More

What training resources are available for my staff?

We have a User App manual and Web Manual that can provide you and your staff with a walkthrough on how to use EkiKart efficiently. There is also a QR code that can be used to access user tutorial videos.  Read More

How do I create and manage user accounts for my employees?

Here are the steps to manage/create a staff account for your employees:  From your Ekikart Dashboard go to “My Store”. Select “Manage Staff” From here you can update the info of an existing staff account, and you can also create a new one. To create a new staff account, click on “Add Staff”. Then update the necessary information such as Name, Number, Email and Address. Select the Role the Staff Account can do. (ex. Make a Sale, Manage Product, Make a Return etc.) After you have updated the a... Read More

Can I accept mobile wallet payments like Apple Pay or Google Wallet?

Yes. EkiKart supports payments using Apple Pay & Google Wallet. Read More

How can I access sales reports & analytics?

To access Sales Reports & Analytics: EkiKart Mobile app > Home Page > Reports. There you can access your Sales Summary, Item Sales, and Product Inventory. Read More