Activity overview
Latest activity by Sayu
My card reader is not communicating with my POS device.
Thank you for reaching out to EkiKart customer support. I'm here to assist you with resolving the issue of your card reader not communicating with your POS device. Let's work together to get this s...
My transactions are processing very slowly. How can I resolve this?
The EkiKart POS system may experience slow transaction processing due to various factors. Here are some potential solutions to enhance performance:
Step 1: Check Internet Connection.
Ensure your ...
The Wi-Fi signal on my POS device is weak. How can I improve it?
Thank you for contacting EkiKart customer support. Sorry to hear that you are having issues with weak Wi-Fi signal. Here’s what you can do to improve it:
Step 1: Check Network Speed
EkiKart recomme...
How can I detect fake notes being used in my store?
Thank you for reaching out to EkiKart customer support. I understand you're looking for assistance with detecting counterfeit notes at your store. I'm here to help guide you through the process.
St...
I noticed discrepancies in my sales reports. What should I do?
Thank you for reaching out to EkiKart customer support. I understand you've noticed discrepancies in your sales reports, I'm here to assist you. Here's what you should do:
Step 1: Document Discrepa...
How do I prevent fraudulent transactions being made in my store?
That’s a great question! Ensuring the security of your transactions is crucial for any business. Here are some steps you can take to prevent fraudulent transactions in your store:
Step 1: Encourage...
Can I add more features/devices to my POS system?
Absolutely, you have the flexibility to enhance your POS system by adding more features or devices to meet your specific business needs. If you are interested in expanding or upgrading your system,...
How do I give a customer cashback if they use an EBT card?
Thank you for reaching out to EkiKart customer support. Here's how you can provide cashback to a customer using an EBT card:
Step 1: Scan Items.
Scan the items the customer wishes to purchase.
Step...
What is dual pricing and how does it work?
Dual pricing allows merchants to have different prices for products or services based on the method of payment, such as cash or card. This strategy allows business owners to manage the costs associ...
How do I activate a gift card for a customer?
Thank you for reaching out to us. I'm here to assist you with activating gift cards for your customers. Let’s go through it step by step:
Step 1: Access Register.
Open your EkiKart app and select “...