My card reader is not communicating with my POS device.
Thank you for reaching out to EkiKart customer support. I'm here to assi...
My transactions are processing very slowly. How can I resolve this?
The EkiKart POS system may experience slow transaction processing due to...
The Wi-Fi signal on my POS device is weak. How can I improve it?
Thank you for contacting EkiKart customer support. Sorry to hear that yo...
How can I detect fake notes being used in my store?
Thank you for reaching out to EkiKart customer support. I understand you...
I noticed discrepancies in my sales reports. What should I do?
Thank you for reaching out to EkiKart customer support. I understand you...
How do I prevent fraudulent transactions being made in my store?
That’s a great question! Ensuring the security of your transactions is c...
Can I add more features/devices to my POS system?
Absolutely, you have the flexibility to enhance your POS system by addin...
My POS device is not turning on
Thank you for calling EkiKart Customer Support about your POS not tur...
My screen shuts down too quickly
Thanks for reaching out to EkiKart customer support about your screen sh...
How do I add a product with variants?
Thank you for contacting EkiKart customer support. I'm here to assist yo...
I edited a product, but the change is not reflecting on my system.
If you edit a product, it can take a few minutes for the change to be re...
Can I reprint receipts if a customer comes in without theirs to return an item?
Yes, absolutely! You can reprint a receipt for a customer if they don't ...
Do you allow having negative inventory, if so, how is this reconciled?
Regarding your question, I want to inform you that having a negative inv...
Will the POS system automatically add more units if I oversell?
Regarding your concern, I'd like to inform you that overselling items is...
How easy is it for my employees to learn how to use your POS system?
It is extremely easy for employees to learn how to use the POS system. ...
Will the POS still work if I do not have internet?
No. The POS system requires a secure internet connection for it to proce...
How can I manage my inventory if I have multiple locations?
Thank you for reaching out to EkiKart customer support. I will walk you ...
Which payment methods can my customers use?
When it comes to payment methods, EkiKart POS offers flexibility to acco...
Can the POS system connect to various receipt printers or tablets?
Absolutely! Our POS system is designed to seamlessly connect with multip...
Can I email receipts to customers?
I'm happy to inform you that you can easily email receipts to your custo...
How do I reset my POS system?
Thank you for contacting EkiKart customer support. I want to inform you ...
Credit/debit card transactions are being declined. What is the issue?
Thank you for reaching out to EkiKart customer support. I'm here to guid...
My printer isn’t working. What should I do?
I'm here to assist you in resolving any issues you may be experiencing w...
How do I reset the password for a staff user account for the POS system?
Thank you for contacting EkiKart customer support. I'll guide you throug...
The POS software is freezing and running slowly. What can I do about that?
I'm here to assist you with the issues you're encountering regarding you...
How do I create and manage user accounts for my employees?
I'm here to guide you through the process of creating staff user account...
How do I process a return/refund through the POS system?
I'm here to guide you through the process of making a return or refund o...
Why can’t I log in with my username?
Thank you for reaching out to us regarding your login issue. Let me help...
How do I change my password?
Hello! Thank you for reaching out to EkiKart customer support. I'm here ...
Can I add a sub-category to a category for my products?
Thank you for reaching out to EkiKart customer support. I’m glad to let ...