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Do you allow having negative inventory, if so, how is this reconciled?
Regarding your question, I want to inform you that having a negative inventory is not permitted on EkiKart POS.
If you do not have the item in stock, the POS system will not allow you to complete t...
How can I access sales reports & analytics?
To access Sales Reports & Analytics:
EkiKart Mobile app > Home Page > Reports.
There you can access your Sales Summary, Item Sales, and Product Inventory.
Will the POS system automatically add more units if I oversell?
Regarding your concern, I'd like to inform you that overselling items is not possible on the EkiKart POS system.
It's important to maintain accurate inventory levels to ensure smooth transactions a...
How do I update my EkiKart app to the latest version?
To update your EkiKart App to the latest version on a Pax device:
On your POS device homepage go to the PaxStore App then select My Apps.
Select the EkiKart App and click on update.
Once the updat...
How easy is it for my employees to learn how to use your POS system?
It is extremely easy for employees to learn how to use the POS system. We have user guide videos and user manuals for EkiKart.com and for the EkiKart app. You will also have access to our help cen...
Can I set up discounts, promotions, & loyalty programs through the POS system?
Yes, you can set up discounts and promotions through the POS system. There are 2 ways to set up a discount. To give a discount during a transaction:
Scan the item(s) the customer wants to purchase...
Will the POS still work if I do not have internet?
No. The POS system requires a secure internet connection for it to process payments and sync data to the cloud.
EkiKart recommends a minimum download speed of 100Mbps (Megabits per second) and an u...
What happens if there is a power outage or connectivity issue?
The POS System needs power and internet to perform transactions. In the case of a power outage or connectivity issue:
Restart your system and ensure all cables are connected properly.
Ensure you h...