What hardware and software components are included with my POS system?
The hardware will depend on the type of Plan that you will be getting. ...
What can I customize on my POS system’s user interface?
If you would like to add features such as a kitchen printer option if y...
What training resources are available for my staff?
We have a User App manual and Web Manual that can provide you and your ...
How do I create and manage user accounts for my employees?
Here are the steps to manage/create a staff account for your employees: ...
Can I accept mobile wallet payments like Apple Pay or Google Wallet?
Yes. EkiKart supports payments using Apple Pay & Google Wallet.
How can I access sales reports & analytics?
To access Sales Reports & Analytics:
EkiKart Mobile app > Home Page > R...
How do I update my EkiKart app to the latest version?
To update your EkiKart App to the latest version on a Pax device:
On yo...
Can I set up discounts, promotions, & loyalty programs through the POS system?
Yes, you can set up discounts and promotions through the POS system. The...
What happens if there is a power outage or connectivity issue?
The POS System needs power and internet to perform transactions. In the ...
How do I handle tips & gratuities for my employees?
When processing a transaction, the card reader will give the customer th...
What backup and data recovery options are in place?
All data is stored in the cloud, this ensures your data is secure and ca...
How can I update tax rates & comply with tax regulations?
To update tax rates and comply with them:
Log into your EkiKart account...
Is the POS system compatible with various hardware peripherals like a kitchen printer or barcode scanners?
Yes. The POS system is compatible with hardware devices such as printers...
Can I track sales by employee for performance evaluation?
Yes. To track sales by employee:
Log into EkiKart on the web.
On your d...
Do you offer any marketing or customer engagement tools through the POS system?
We do not currently offer marketing or engagement tools through the POS ...
How do I handle split checks and bill sharing for customers dining in?
There is a split tender function on the register that can be used to spl...
Is there a mobile app available for managing the POS system on the go?
Yes. There is a mobile app available for Android devices to manage your ...
How can I manage multiple locations or stores with the same POS system.
Yes. You can manage multiple locations using the same POS system. You ca...
How do I replace or upgrade hardware components?
To replace or upgrade your hardware, please call EkiKart Customer Suppor...
Is there an offline mode for the POS system in case of internet outage?
No. The POS system cannot be used offline, it requires internet connection.
Can I create and print custom receipts for my customers?
Go to the view receipts page. There you can view previous transactions. ...
Are there any service contracts or long-term commitments?
Yes. The contracts/commitments will be based on the plan you have selected.
How often do system updates and maintenance occur?
System updates will occur whenever a new feature is added, or performanc...
How do I contact tech support?
For Customer support or Technical Assistance, you can call us on +1 937-...
How do I process a return or refund through the POS system?
On the register page, select return then scan the customer’s receipt.
S...
How do I troubleshoot hardware issues?
For technical assistance, please call us on +1 937-886-7995. Alternative...
I forgot my password
On the EkiKart login page select Forgot password, enter your username. A...
How often do I need to change my password?
We suggest you change your password every 6 months. If you would not lik...
Do I have to provide my email or phone number to change my password?
No. If you already have access to your account, you do not have to provi...
Can I exchange products for my customers using my Ekikart POS system?
No. Ekikart does not currently offer an exchange service. The customer m...