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How can I manage my inventory if I have multiple locations?
Thank you for reaching out to EkiKart customer support. I will walk you through how to manage inventory across multiple store locations on EkiKart.com. Let’s get started!
Managing Inventory for a...
How do I handle tips & gratuities for my employees?
When processing a transaction, the card reader will give the customer the option to leave a tip. They will be given the option of a predefined tip percentage value, a custom tip, or no tip. Tips ar...
Which payment methods can my customers use?
When it comes to payment methods, EkiKart POS offers flexibility to accommodate various preferences. Here's a list of payment methods accepted by our system:
Cash
Credit/debit cards (including chi...
What backup and data recovery options are in place?
All data is stored in the cloud, this ensures your data is secure and can be recovered in the case of hardware issues.
Can the POS system connect to various receipt printers or tablets?
Absolutely! Our POS system is designed to seamlessly connect with multiple printers or tablets to cater to your business needs. Whether you're operating a restaurant, bar, or any other establishmen...
How can I update tax rates & comply with tax regulations?
To update tax rates and comply with them:
Log into your EkiKart account on the web.
On the dashboard select Tax > Add tax.
Enter the tax details there and select save. This will allow you to comp...
Can I email receipts to customers?
I'm happy to inform you that you can easily email receipts to your customers directly from our system. There are two methods, let me walk you through them:
Method 1: Send Receipts from the Regist...
Is the POS system compatible with various hardware peripherals like a kitchen printer or barcode scanners?
Yes. The POS system is compatible with hardware devices such as printers, cash drawers, card readers, scales, and scanners. They can be connected via Bluetooth or USB. Some of our devices are also ...
How do I reset my POS system?
Thank you for contacting EkiKart customer support. I want to inform you that you cannot reset your POS system. You can only reboot the system if you are experiencing issues. Let’s go through the pr...
Can I track sales by employee for performance evaluation?
Yes. To track sales by employee:
Log into EkiKart on the web.
On your dashboard select Reporting > Sales Summary > export sales summary.
Select “All” for the payment types then Export. You will b...