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Credit/debit card transactions are being declined. What is the issue?
Thank you for reaching out to EkiKart customer support. I'm here to guide you through any challenges you might encounter with card payments. Let’s troubleshoot why your card payments may be declini...
Do you offer any marketing or customer engagement tools through the POS system?
We do not currently offer marketing or engagement tools through the POS system. However, we are working on developing that function.
My printer isn’t working. What should I do?
I'm here to assist you in resolving any issues you may be experiencing with your printer. Let's troubleshoot together:
Step 1: Check for Printer Jams.
Ensure there are no paper jams in the printe...
How do I handle split checks and bill sharing for customers dining in?
There is a split tender function on the register that can be used to split payments. You can enter the amount a customer wishes to pay with, and they can pay using any payment method. The balance w...
How do I reset the password for a staff user account for the POS system?
Thank you for contacting EkiKart customer support. I'll guide you through resetting your staff member's account password. Let’s get started!
Step 1: Sign in to EkiKart.com.
Log in to your EkiKart...
Is there a mobile app available for managing the POS system on the go?
Yes. There is a mobile app available for Android devices to manage your POS system remotely. If you do not have access to an Android device, you can log into your EkiKart account on the web to mana...
The POS software is freezing and running slowly. What can I do about that?
I'm here to assist you with the issues you're encountering regarding your POS device freezing and running slowly. Let's work together to troubleshoot the problem:
Step 1: Check EkiKart App Versio...
How can I manage multiple locations or stores with the same POS system.
Yes. You can manage multiple locations using the same POS system. You can manage your stores by logging into your EkiKart account on the web. There you can view and manage your stores separately. Y...
How do I create and manage user accounts for my employees?
I'm here to guide you through the process of creating staff user accounts for your employees through the EkiKart app. There are two methods to create staff user accounts. Let me walk you through th...
How do I replace or upgrade hardware components?
To replace or upgrade your hardware, please call EkiKart Customer Support on +1 937-886-7995. Or you can email us at: techsupport@ekikart.com