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Is there an offline mode for the POS system in case of internet outage?
No. The POS system cannot be used offline, it requires internet connection.
Why can’t I log in with my username?
Thank you for reaching out to us regarding your login issue. Let me help you troubleshoot your login issue:
Step 1: Verify Credentials:
Make sure your username and password are entered correctly.
...
Can I create and print custom receipts for my customers?
Go to the view receipts page. There you can view previous transactions. Select the receipt you want to print. Click the printer icon. Click the printer icon again when prompted and the receipt will...
How do I change my password?
Hello! Thank you for reaching out to EkiKart customer support. I'm here to help you change your account password. Let's go through the process step by step:
Step 1: Log in to EkiKart.com.
Please lo...
Are there any service contracts or long-term commitments?
Yes. The contracts/commitments will be based on the plan you have selected.
Can I add a sub-category to a category for my products?
Thank you for reaching out to EkiKart customer support. I’m glad to let you know that it is indeed possible to add sub-categories to your product list. Would you like me to guide you through the pr...
How often do system updates and maintenance occur?
System updates will occur whenever a new feature is added, or performance is improved. When these updates occur, you will be provided with information regarding the update.
Can I set up discounts, promotions, & loyalty programs through the POS system?
Thank you for reaching out to EkiKart customer support. I'm delighted to inform you that you can set up discounts and promotions through the POS system. Let me guide you through the two different m...
How do I contact tech support?
For Customer support or Technical Assistance, you can call us on +1 937-886-7995. Or you can email us at: techsupport@ekikart.com
How do I update my EkiKart app to the latest version?
Thank you for reaching out to EkiKart customer support. I'm here to guide you through updating your POS device to the latest version. Let's proceed:
For Pax Device Users:
Step 1: Access the PaxStor...