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How do I process a return or refund through the POS system?
On the register page, select return then scan the customer’s receipt.
Select the item(s) the customer would like to return.
Select pay. The register will highlight the method of payment the custom...
Can I manage my inventory with my POS system?
Thank you for reaching out to EkiKart customer support. I'm pleased to inform you that our system supports inventory management, and we provide two convenient methods to facilitate this process. Al...
How do I troubleshoot hardware issues?
For technical assistance, please call us on +1 937-886-7995. Alternatively, you can email us: techsupport@ekikart.com
How do I set up my new POS system?
Getting your EkiKart POS up and running is a breeze! We've created a comprehensive video guide that walks you through the entire process step-by-step, making it super easy for anyone to set up thei...
I forgot my password
On the EkiKart login page select Forgot password, enter your username. A password reset link will be sent to your email and phone number.
How can I access the Sales Summary for a particular month or date?
Thank you for reaching out to us. I'm here to assist you with accessing your sales summary for a specific month. To access your sales summary for a particular month or date, there are two methods:
...
How often do I need to change my password?
We suggest you change your password every 6 months. If you would not like to change your password that often, we suggest using a strong password that has at least 8 characters, a combination of let...
Will your POS system sync with my existing bookkeeping software?
Absolutely! If your current bookkeeping software is compatible with EkiKart software, we can seamlessly sync it with the EkiKart POS system. This integration ensures that your bookkeeping records s...
Do I have to provide my email or phone number to change my password?
No. If you already have access to your account, you do not have to provide your phone number or email to change your password.
How do I get notified when my inventory is low?
Thank you for reaching out to EkiKart customer support. Whether you're using the EkiKart app or accessing EkiKart.com, you have the flexibility to set up notifications for low inventory levels. Dur...