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Why can’t I log in with my username?
If you cannot log in with your username, ensure you have entered your username and password correctly. If it does not work, please contact the support team to recover your username.
Will your POS system sync with my existing appointment booking software?
Absolutely! We can explore integrating your existing appointment booking software with our EkiKart POS system. If your current scheduling platform is compatible with EkiKart, we can explore integra...
Will my account get locked if I enter my password incorrectly too many times?
No. Your account will not be locked if you enter your password incorrectly too many times. If you cannot remember your password, select ‘forgot password’ and reset your password.
Does your POS system come with warranty?
Yes. When you purchase an EkiKart POS system, a 1-year warrantee is included. You can also purchase a 3-year warrantee with EkiCare for $350.
How do I edit my account?
Log into your EkiKart account on the web.
On your EkiKart Dashboard, select the profile picture icon > Profile. You can make changes to your account and submit.
Can I have a log of my inventory changes?
Yes, you can have a log of your inventory changes. I can assist with viewing the log of your inventory changes via EkiKart.com. Let's go through the process together:
Step 1: Log in to your EkiKa...
I forgot my username
To recover your username, you will need to contact the support team. You will then be asked security questions to confirm your identity, once confirmed, your username will be recovered.
Can I scan products to update inventory instead of doing it manually?
Absolutely! You can utilize the scan function on your handheld POS device to efficiently update your inventory without the need for manual entry. Here's how:
Step 1: Access Product Management.
On...
Can I use the app offline?
No, the EkiKart app requires internet connection for use.
My POS device is not connecting to the internet. What should I do?
Sorry to hear you’re having trouble connecting your POS device to the internet. Let's troubleshoot the issue together:
Step 1: Check Internet Stability.
Ensure that your internet connection is sta...