My POS device is not connecting to the internet. What should I do?

Sorry to hear you’re having trouble connecting your POS device to the internet. Let's troubleshoot the issue together:

 Step 1: Check Internet Stability.

Ensure that your internet connection is stable and that there are no disruptions to the network.

Step 2: Restart Router or Re-insert SIM Card.

If you're using a Wi-Fi router, try restarting it.

If your device uses a SIM card, try removing the SIM card and re-inserting it securely.

Step 3: Attempt to Connect to the Internet.

After performing the above steps, attempt to reconnect your device to the internet.

Step 4: Reboot Device.

If the issue persists, reboot your device, and try connecting to the internet again.

If you continue to experience difficulties, please don't hesitate to call us back. Alternatively, you can submit a request form through our help center or email us at [e-mail].

We're here to help resolve any further issues you encounter