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Do I have to sync my device all the time?
The data automatically syncs whenever the system is switched on. However, if you want to ensure all your data syncs to the cloud then it is ideal to sync all your data regularly.
Can I customize my receipt format to include my logo with your POS system?
Thank you for contacting EkiKart customer support regarding receipt customization. Yes, you can customize receipt formats to include your business logo. Let’s get you started:
Step 1: Log into yo...
How do I change my password?
Log into your EkiKart account on the web.
On your EkiKart dashboard, select the profile picture icon > change password.
Enter your new password and submit.
Is there a limit on the number of products I can add to the POS system?
No. There is no limit on the number of products you can add to the EkiKart POS system. Our software is designed to handle large inventory.
Your products can also be uploaded onto to the POS system ...
Which payment cards can I accept with my POS?
Your customers can use various payment methods. EkiKart POS system accepts the following payment methods:
Cash
Credit/debit cards
Mobile wallets (Apple Pay, Google wallet)
Vouchers
Cheque
Gift ca...
My employee gave a customer the wrong change amount. What do I do?
Thank you for reaching out to EkiKart customer support. I understand that user errors can happen, but rest assured, they are common and easily rectifiable. Let's quickly address the issue regarding...
Can I still take payments without internet connection?
No. Payments (no matter the method) will not go through unless the POS system is connected to the internet. The POS system requires internet connection to take payments.
Can I add or customize my store return policy?
Hello! Thank you for reaching out to EkiKart customer support. Yes, you can add and customize your store return policy. Let me walk you through it:
To add your return policy:
Step 1: Log into you...
Can I add a sub-category to a category for my product list?
Yes. Go to Manage products > Category. Select the category you wish to add a sub-category to then select the + icon. Enter the category details then select ‘add’. This will create a sub-category. T...
My cash drawer is not opening what should I do?
Thank you for reaching out to EkiKart customer support. I understand that you're experiencing difficulties with your cash drawer not opening. Let's troubleshoot this together. Here are the steps yo...