My employee gave a customer the wrong change amount. What do I do?

Thank you for reaching out to EkiKart customer support. I understand that user errors can happen, but rest assured, they are common and easily rectifiable. Let's quickly address the issue regarding the wrong change amount given to a customer. Here's what we can do:

Step 1: Access Cash Drawer.

On the Register page, select “More Options” then select “Cash Drawer” from the list of options.

Step 2: Obtain Permission (If required):

If permission from a manager or shift leader is necessary to open the cash drawer, please acquire the required authorization. Once authorized, the cash drawer will open.

Step 3: Provide Correct Change.

Dispense the correct change amount as displayed on the customer's receipt.

Step 4: Close Cash Drawer.

Once the correct change has been given, securely close the cash drawer.

If you have any further questions or require additional assistance, please feel free to ask. We're here to help!