My cash drawer is not opening what should I do?

Thank you for reaching out to EkiKart customer support. I understand that you're experiencing difficulties with your cash drawer not opening. Let's troubleshoot this together. Here are the steps you can take:

Step 1: Check Cash Drawer Lock:

First, ensure that the cash drawer is not locked. Use the cash drawer key to unlock it if necessary. If the drawer is locked, it won't open when completing a cash transaction.

Turn the key in a clockwise direction to unlock the cash drawer. If the key turns smoothly without resistance, it indicates that the cash drawer is unlocked and ready to open.

Step 2: Verify Connection:

Next, make sure that the cash drawer cable is securely connected to the POS device. A loose connection can prevent the drawer from opening.

If the cash drawer still fails to open after attempting these steps, please don't hesitate to contact our customer support team for further assistance.

You can call us back or reach us via email at [e-mail]. Alternatively, you can fill out a request form, and we'll be sure to resolve the issue promptly. We're here to help!