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Does the Ekikart mobile app work with my Apple or Android device?
The EkiKart mobile app is compatible with Android devices. If you do not have access to an Android device, you can manage your Ekikart account on the web.
My POS device broke. What should I do?
Sorry to hear that your POS device has broken. If you are still able to process transactions on your device, then a member of our technical support team will get in touch with you to discuss all de...
The screen of my handheld device is cracked, do I need a replacement device, or can I have my screen repaired?
We are sorry to hear that your screen cracked. Broken handheld devices may be difficult to repair so we would advise merchants to get their broken device replaced. If you are still able to process ...
How do I add items to the menu or product list?
Thank you for contacting EkiKart Customer Support. There are two ways to add items to your menu/product list. Let me walk you through them!
Method 1: Add products on the EkiKart App:
Step 1: Access...
How do I use the mobile top-up function?
Thank you for reaching out to us. I can assist you with the mobile top-up (ITU) function. Let me take you through it:
Step 1: Access Mobile Top-Up.
On the "Register" page, select "Mobile Top-up" fo...
How do I place an order for gift cards?
Hello and welcome to EkiKart support! I'm here to guide you through the process of ordering gift cards for your customers. Let's get started:
Step 1: Log In to Your EkiKart.com
Log into your EkiKar...
What is cash advance on EkiKart.com?
Merchants processing payments with EkiKart can explore the possibility of receiving a business loan by applying for a cash advance. Upon completing the application form, a soft credit check will be...
How do I activate a gift card for a customer?
Thank you for reaching out to us. I'm here to assist you with activating gift cards for your customers. Let’s go through it step by step:
Step 1: Access Register.
Open your EkiKart app and select “...
What is dual pricing and how does it work?
Dual pricing allows merchants to have different prices for products or services based on the method of payment, such as cash or card. This strategy allows business owners to manage the costs associ...
How do I give a customer cashback if they use an EBT card?
Thank you for reaching out to EkiKart customer support. Here's how you can provide cashback to a customer using an EBT card:
Step 1: Scan Items.
Scan the items the customer wishes to purchase.
Step...