My POS device broke. What should I do?
Sorry to hear that your POS device has broken. If you are still able to process transactions on your device, then a member of our technical support team will get in touch with you to discuss all device replacement queries and processes within 24 -48 hours. If you cannot process any transactions on the device, a member of our team will reach out to you within 2 hours. If for any reason, you have not been contacted by a member of our team within 2 hours, please call +1 (937) 886 7995. You can also fill out a request form at our help center, or email support@ekikart.com for further assistance.
Articles in this section
- My card reader is not communicating with my POS device.
- My transactions are processing very slowly. How can I resolve this?
- The Wi-Fi signal on my POS device is weak. How can I improve it?
- How can I detect fake notes being used in my store?
- I noticed discrepancies in my sales reports. What should I do?
- How do I prevent fraudulent transactions being made in my store?
- Can I add more features/devices to my POS system?
- My POS device is not turning on
- My screen shuts down too quickly
- How do I add a product with variants?