My POS device is not turning on

Thank you for calling EkiKart Customer Support about your POS not turning on! There may be multiple reasons why your POS device is not turning on. Let's troubleshoot together.

Step 1: Check Cable Connections.

Can you please confirm that all cables, both power and internet, are securely connected to your POS device?

Step 2: Inspect Cables and Outlets.

Look at the cables for any visible damage. Also, check the outlets on your POS system for signs of wear or damage.

Step 3: Examine the POS Device.

Physically inspect the POS device. Do you notice any physical damage that could affect the screen's functionality?

Step 4: Power Cycle the POS Device.

Disconnect your POS device from power.

Wait for a few moments.

Reconnect the POS device to power.

If, after trying these steps, your POS device still won't turn on, please don’t hesitate to call us back. Or reach out via email: [e-mail].

We're here to assist you and get your POS system back up and running smoothly!