My card reader is not communicating with my POS device.

Thank you for reaching out to EkiKart customer support. I'm here to assist you with resolving the issue of your card reader not communicating with your POS device. Let's work together to get this sorted out.

Step 1: Check Connections.

Ensure that all connections are secure. Verify that all cables are properly plugged in, and both the card reader and the POS device are powered on. Additionally, make sure that both devices are connected to the internet, whether through Wi-Fi or Ethernet.

Step 2: Check App Version

Confirm that your EkiKart app is up to date. Having the latest version ensures that you benefit from performance improvements and bug fixes, which may help resolve the issue. If your app version is not up to date, update it then test the card reader again.

If the issue persists:

Reboot both the card reader and POS register. After the devices restart, assess whether the card reader is communicating with the POS system correctly.

Once you've completed these steps, please let me know if the issue persists or if you require further assistance to resolve the issue.