My printer isn’t working. What should I do?

I'm here to assist you in resolving any issues you may be experiencing with your printer. Let's troubleshoot together:

Step 1: Check for Printer Jams.

Ensure there are no paper jams in the printer. Any obstructions can hinder its functionality.

Step 2: Check Printer Paper Supply.

Next, let's check if the printer paper has run out. If so, replace the paper to ensure smooth printing.

Step 3: Confirm Printer Connection:

Now, let's ensure that the printer is properly connected to your POS system.

• If it's a cable connection, ensure that the cable is securely plugged in.
• If the printer connects via Bluetooth, verify that it is paired and connected to the POS system.

Step 4: Confirm Printer Status.

Ensure that the printer is designated as your preferred printer. If it's not set as your preferred printer, your receipts won't be printed using that printer.

Once you've completed these steps, please let me know if the issue persists or if you need further assistance. We're here to ensure your printing woes are swiftly resolved!

To connect your printer via Bluetooth:

Step 1: Access Settings.

Open the EkiKart app and navigate to "Settings." In the Settings menu, select "Printer."

Step 2: Set Up New Printer:

Then, choose "Set up New Printer."

Step 3: Choose Printer Type and Connection:

Select the type of printer you're setting up.

Choose "Bluetooth" as the connection type.

Step 4: Connect to the Printer.

Now, you have two options:

• If your printer has been connected previously and is available, select it from the list.
• If it's a new printer, choose "Search for New Printer" to find and connect to it.

Step 5: Select Preferred Printer:

Once connected, you can select the printer as your preferred choice for printing.

To set a printer as your preferred printer:

Step 1: Access Printer Settings in EkiKart App.

Open the EkiKart app and navigate to "Settings."

In the Settings menu, select "Printer."

Step 2: Select Printer.

Once you have access to the printer settings, select the printer you wish to set as preferred.

Step 3: Mark as Preferred.

Once you've selected the printer, select "Mark as preferred."

Click on this option to designate the selected printer as your preferred choice.

Please note: If a printer is already set as the preferred printer, this option will not be available.

If you have any further enquiries, don’t hesitate to reach out. We’re happy to help!