The POS software is freezing and running slowly. What can I do about that?

I'm here to assist you with the issues you're encountering regarding your POS device freezing and running slowly. Let's work together to troubleshoot the problem:

Step 1: Check EkiKart App Version.

Firstly, let's ensure that your EkiKart app is updated to the current version.

To update your EkiKart app:

• Tep the circle button at the bottom of your device to access your device homepage. Select “Paxstore App” then select “My apps.”
• If there's an update prompt available, proceed to update your app.
• Once the update is complete, restart your app to apply the changes.

If the issue persists after updating:

Step 1: Reboot Your Device.

Reboot your device to refresh its system and clear any temporary glitches. Hold down the power button on your device. Select the reboot option.

Step 2: Verify Internet Connection.

Contact your internet provider to ensure there are no disruptions to the network.

Step 3: Verify Internet Speed.

EkiKart recommends a minimum download speed of 100Mbps (Megabits per second) and an upload speed of 1GB (Gigabytes). Ensure your internet speed is sufficient for running the software smoothly.

If necessary, consider upgrading your internet service for optimal performance.

By following these steps, we aim to resolve the issues you're experiencing and ensure that your POS system operates smoothly. If you have any questions or need further assistance along the way, please don't hesitate to reach out. We're here to help!

If the issue persists:

Please fill out a request form through our help center or contact customer support via email at [e-mail] for further assistance.