How do I process a return/refund through the POS system?

I'm here to guide you through the process of making a return or refund on the EkiKart app. Let's proceed step by step:

Step 1: Access Register.

On the EkiKart app homepage, select "Register."

Step 2: Initiate Return.

Within the Register page, select "Return."

Scan the barcode on the receipt associated with the purchase that needs to be returned.

Step 3: Select Items for Return.

After scanning the receipt, you'll see the items listed on the register screen as part of the return transaction.

Select the specific item(s) that the customer wants to return.

Step 4: Process Return.

Once the item(s) have been selected, proceed to the payment stage by selecting "Pay."

The register will prompt you to choose the appropriate payment method for processing the return, based on the method originally used for the purchase.

By following these steps, you'll be able to successfully process a return or refund for the customer using the EkiKart app.

If you encounter any challenges or have any questions during the process, please feel free to reach out. We're here to assist you every step of the way!