Do you offer 24/7 customer support?
Yes, EkiKart offers 24/7 customer support. Our friendly support team is always available to answer your questions, walk you through specific tasks, or troubleshoot any issues you might face.
Our help center is available for existing EkiKart POS users to troubleshoot. On our help center users will have access to:
- User guide manuals
- Video guides
- FAQs
- Articles
- Live chat with customer support agents
If users are unable to troubleshoot on our help center, they can reach out to our customer support team via:
Email: support@ekikart.com
phone +1 (201) 685-4858
Articles in this section
- My card reader is not communicating with my POS device.
- My transactions are processing very slowly. How can I resolve this?
- The Wi-Fi signal on my POS device is weak. How can I improve it?
- How can I detect fake notes being used in my store?
- I noticed discrepancies in my sales reports. What should I do?
- How do I prevent fraudulent transactions being made in my store?
- Can I add more features/devices to my POS system?
- My POS device is not turning on
- My screen shuts down too quickly
- How do I add a product with variants?