The screen of my handheld device is cracked, do I need a replacement device, or can I have my screen repaired?
We are sorry to hear that your screen cracked. Broken handheld devices may be difficult to repair so we would advise merchants to get their broken device replaced. If you are still able to process transactions on your device, then a member of our technical support team will get in touch with you to discuss all device replacement queries and processes within 24 -48 hours. If you cannot process any transactions on the device, a member of our team will reach out to you within 2 hours.
If you have not been contacted within the given time frame, please call +1 (937) 886 7995 for further assistance.
Articles in this section
- My card reader is not communicating with my POS device.
- My transactions are processing very slowly. How can I resolve this?
- The Wi-Fi signal on my POS device is weak. How can I improve it?
- How can I detect fake notes being used in my store?
- I noticed discrepancies in my sales reports. What should I do?
- How do I prevent fraudulent transactions being made in my store?
- Can I add more features/devices to my POS system?
- My POS device is not turning on
- My screen shuts down too quickly
- How do I add a product with variants?